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Providing Mental Health Therapy to the Greater Memphis area

Ferren Family Counseling

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Ferren Family Counseling believes that it is vital to continue to meet the mental health needs of our clients in this ever-changing and uncertain time. The COVID-19 virus and its variants are having profound effects on our nation and its most vulnerable citizens. The health and well-being of both staff and our clients is our priority. We will continue to monitor the status of the COVID-19 virus and its impact, and adjust plans accordingly, as guidance is shared from federal and state authorities. 

In-person office appointments are available with some staff. We will continue to offer appointments virtually/ by telehealth.


Risks of Opting for In-Person Services

You understand that by coming to the office, you are assuming the risk of exposure to the coronavirus (or other public health risk). This risk may increase if you travel by public transportation, cab, or ridesharing service.


Ferren Family Counseling is equipped to offer telehealth services through a HIPAA compliant platform that will allow our clients, if they are unable to attend their appointments, to have a virtual visit via their smartphone, tablet, or personal computer. All our therapists are equipped to offer this service. If you are not sure if this service is covered by your provider, please call your insurance company (the number is on the back of your insurance card) and request Telehealth.

A few things to note, in order to maintain social distance, and prevent congestion in our waiting rooms, you are welcome to call our front desk from your vehicle when you arrive. Front desk staff will notify your therapist and call you back when your therapist is available for your appointment.

To obtain services in person,  certain precautions must be taken which will help keep everyone (you, FFC staff, and our families) safer from exposure, sickness and possible death. If you do not adhere to these safeguards, it may result in our starting/ returning to a telehealth arrangement.


Some simple things we can all do to help prevent the spread of the COVID-19 virus


  • Protective barriers are in place at all front desks. Hand sanitizer is available – please use this, or wash your hands in an available restroom prior to seeing your therapist. Your therapist will practice social distancing during your appointment. Our office waiting rooms, therapy offices, and restrooms will be sanitized continually throughout the day. 
  • Masks must be worn, covering nose and mouth, during sessions and within the building.
  • If you are bringing your child, you will make sure that your child follows all of these sanitation and distancing protocols.​
  • In-person appointments will only occur when all parties are symptom free. If you have COVID-19 symptoms of sore throat, fatigue, dry cough, fever or shortness of breath, please reschedule by calling 901-498-9126 or request a telehealth appointment, as most insurances offer coverage.
  • If you have traveled internationally or on a cruise ship recently, please ask for a telehealth appointment.
  • If you are elderly or have pre-existing medical conditions (especially respiratory-related,) please utilize telehealth sessions or reschedule.
  • If you need to cancel your appointment, whether in-person or via telehealth, please do so at least 24 hours prior to your scheduled appointment

NOTICE FOR IN-PERSON SERVICES DURING COVID-19


Your care matters!  We have options.