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Ferren Family Counseling believes that it is vital to continue to meet the mental health needs of our clients in this ever-changing and uncertain time. The COVID-19 virus and its variants are having profound effects on our nation and its most vulnerable citizens. The health and well-being of both staff and our clients is our priority. We will continue to monitor the status of the COVID-19 virus and its impact, and adjust plans accordingly, as guidance is shared from federal and state authorities.
In-person office appointments are available with some staff. We will continue to offer appointments virtually/ by telehealth.
Risks of Opting for In-Person Services
You understand that by coming to the office, you are assuming the risk of exposure to the coronavirus (or other public health risk). This risk may increase if you travel by public transportation, cab, or ridesharing service.
Ferren Family Counseling is equipped to offer telehealth services through a HIPAA compliant platform that will allow our clients, if they are unable to attend their appointments, to have a virtual visit via their smartphone, tablet, or personal computer. All our therapists are equipped to offer this service. If you are not sure if this service is covered by your provider, please call your insurance company (the number is on the back of your insurance card) and request Telehealth.
A few things to note, in order to maintain social distance, and prevent congestion in our waiting rooms, you are welcome to call our front desk from your vehicle when you arrive. Front desk staff will notify your therapist and call you back when your therapist is available for your appointment.
To obtain services in person, certain precautions must be taken which will help keep everyone (you, FFC staff, and our families) safer from exposure, sickness and possible death. If you do not adhere to these safeguards, it may result in our starting/ returning to a telehealth arrangement.
Some simple things we can all do to help prevent the spread of the COVID-19 virus